Terms of Use

• Monthly and annual subscriptions renew automatically until canceled.
• Customers may cancel anytime through their account or the Stripe Customer Portal.
• Cancellation stops future renewals but does not refund the current billing period.
• Prompt Credits are one-time purchases, never expire, and are non-transferable.
• Unused monthly prompts do not roll over to the next billing cycle.

• Due to the immediate delivery of digital services and Prompt Credits, all sales are generally final.
• Refunds may be issued only for duplicate charges, billing errors, or verified technical issues that prevent access to purchased services.
• Refund requests must be submitted within 14 days of the transaction.
• Refunds required by applicable law will be honored.

All media uploaded to QC Creative Suite — including images, videos, logos, reference photos, and design assets — is placed in private quarantine storage and screened by our automated moderation system before it is made available for use in any studio or published to a connected social account.

Prohibited Content

You may not upload, generate, or publish content that depicts or promotes any of the following:

• Sexually explicit material, nudity, or exploitation of any kind
• Graphic violence, gore, or depictions of harm to people or animals
• Hate speech, slurs, or content that degrades protected groups
• Illegal activity, including drugs, weapons, or instructions for harm
• Child exploitation or sexualization of minors — zero tolerance, reported to authorities
• Non-consensual intimate imagery or deepfakes of real people
• Content that infringes the intellectual property or privacy rights of others
• Content designed to deceive, defraud, or impersonate another person or organization

Moderation Process

• Every uploaded file is first placed in private quarantine storage, then analyzed by our automated screening service.
• Content that passes screening is moved to public storage and made available for use in the studios.
• Content flagged for review remains in private quarantine and may not be used until an administrator approves it.
• Content that is blocked is rejected and remains in private quarantine. It is not made publicly accessible and its URL is not retained in our records.
• If the moderation service is temporarily unavailable, uploads are held in private quarantine for review as a precaution.
• Video content is analyzed across multiple segments of its duration. For supported video formats, audio is transcribed and screened for prohibited speech. Audio screening is not available for all video formats.
• Automated screening is probabilistic and may not detect every violation. QC Creative Suite does not warrant that screening will identify all prohibited content.

Publishing Rights Confirmation

Before publishing any post to Instagram or Facebook, you must affirmatively confirm that you own or have the rights to publish the content. This confirmation is recorded with each scheduled post.

Repeat Violations

Accounts with repeated content policy violations may have uploads automatically held for review, lose publishing privileges, or be suspended entirely at our discretion.

Reporting & Appeals

To report prohibited content or appeal a moderation decision, contact us at support@qccreativesuite.com.